National Occupational Competency Testing Institute (NOCTI) Cosmetology Practice Exam

If a customer desires a hairstyle that you find uncomplimentary, what should you do?

1. Agree with them

2. Discuss why you feel it is uncomplimentary to her

3. Change the subject

4. Do it anyway to please them

The correct answer is: Discuss why you feel it is uncomplimentary to her

When a customer requests a hairstyle that is unflattering, discussing your concerns is crucial for several reasons. Firstly, open communication fosters a trusting relationship between you and the client. By articulating why you believe the hairstyle may not be complementary, you provide valuable insight based on your professional experience and expertise in styling, which can help guide the client toward a more suitable choice. Moreover, this approach allows the customer to understand your perspective and might open up a discussion where they are receptive to suggestions. It empowers the client with information that can enhance their overall satisfaction with the result, as they are more likely to appreciate a hairstyle that is tailored to their features and preferences. While agreeing with the client might seem supportive, it does not address your professional judgment and can lead to dissatisfaction later if the outcome is not what they hoped for. Changing the subject may give a false sense of agreement and can leave the client feeling dismissed. Doing the hairstyle anyway to please them compromises your professional integrity and can result in a negative experience for both parties. Thus, discussing your feelings about the hairstyle is the best course of action, as it promotes a collaborative environment where the client's needs and your expertise work together to achieve the best possible outcome.